Shipping & Returns
This Shipping & Returns document governs all purchases of women's shoes made through loafershoesqvqd.com from Pui Yee Limited. The customer must read this document before submitting an order. Order submission confirms acceptance of this document and the Terms of Service.
Shipping Policy
Orders are processed after payment authorization and address verification are complete. Standard shipping timelines are displayed at checkout and in the order confirmation. Delivery timelines are estimates provided by the carrier and are not guaranteed arrival dates. The customer must provide a complete and accurate delivery address. Address changes cannot be made after order processing begins. Tracking information is made available when the carrier accepts the parcel. The customer is responsible for monitoring tracking information and for receiving the parcel at the provided address. Shipping charges are shown before order submission and are non-refundable after shipment.
14-Day No-Reason Refund Policy
The customer has exactly 14 calendar days from the date of delivery to request a no-reason refund. The request must be submitted within this 14-calendar-day period. The customer does not need to provide a reason for the return. The item must be unused, unworn, undamaged, and in original packaging with all attached tags and accessories. The item must pass inspection by the return department. The buyer completely bears all return shipping costs. Original shipping charges are not refunded. The 14-calendar-day period begins on the delivery date recorded by the carrier. Requests submitted after the 14-calendar-day period are not eligible for a no-reason refund.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day claim period is strict. The customer must submit the order number, a clear description of the damage or defect, and photographs that show the damage or defect. Claims submitted after exactly 7 days from receipt are not accepted. Pui Yee Limited will review each claim and determine the remedy under the Terms of Service. This 7-day claim period perfectly matches the Terms of Service.
Non-Returnable and Ineligible Items
Items must be unused and in original packaging. Items that are worn, altered, washed, damaged due to misuse, missing tags, or missing components are not eligible for return. Items returned without a return authorization are not accepted. Any item that fails the condition requirements in this document is non-returnable. The customer must confirm eligibility with Pui Yee Limited before shipping any item.
Return Process
Step 1: Submit a return request within 14 calendar days of delivery through loafershoesqvqd.com or by contacting [email protected]. The request must include the order number and the item being returned. Step 2: Wait for return authorization and return instructions from Pui Yee Limited. Do not ship the item before return authorization is issued. Step 3: Pack the item securely in its original packaging with all attached tags and accessories. Step 4: Ship the item to the return address provided in the authorization. The recipient must be Pui Yee Limited, the contact phone is +852 9411 7725, and the specific return address is 11/F, Far East Centre, 3 On Yiu Street, Shatin. The buyer completely bears all return shipping costs. Step 5: Send the tracking number to [email protected] after shipment. Step 6: The return department inspects the item after receipt. Step 7: Pui Yee Limited sends the refund decision to the customer.
Refund Timing and Payment Method
Approved refunds are issued to the original payment method. The refund arrival time is at least 14 days from refund approval. The customer must allow at least 14 days for the refund to arrive. Refund arrival time is subject to payment provider processing after issue. PayPal refunds take at least 14 days. In regions where local laws require up to 30 days for PayPal refunds, the PayPal refund period is up to 30 days. The customer must monitor the original payment account for the refund. Pui Yee Limited does not control payment provider posting times after the refund is issued.
Customer Responsibilities and Final Terms
The customer must keep the return authorization, shipping receipt, and tracking information until the refund is complete. The customer must use a trackable shipping service for all returns. The buyer completely bears all return shipping costs. The customer must ensure the return package reaches the return address. Items returned without authorization, items returned after the 14-calendar-day return request period, and items that fail inspection are not eligible for refund. This document is part of the Terms of Service. Questions about this Shipping & Returns document must be sent to [email protected].